Returns & Exchanges
Return Policy
We want you to be completely satisfied with your Sayana Durany purchase. If you’re not happy with your items, you can return them to us within 30 days of receipt.
How to Initiate a Return
Online Return Process
- Visit our returns portal at sayanadurany.com/returns
- Enter your order number and email address
- Select the items you wish to return
- Choose your return reason
- Print your prepaid return label
- Package items securely in original packaging
- Attach the return label to the package
- Drop off at any authorized shipping location
Return Conditions
To be eligible for a return, items must be:
- In original, unworn condition
- With all tags still attached
- Free of any odors or stains
- In original packaging with any seals intact
- Accompanied by the original order confirmation
Return Methods
- Free Returns: Use our prepaid return label for domestic returns
- Store Credit: Receive immediate store credit for faster processing
- International Returns: Customers are responsible for return shipping costs
Refunds Information
Processing Time
- Refunds are processed within 7-10 business days of receiving your return
- You will receive email confirmation when your refund is processed
- The refund will be issued to your original payment method
- Store credit refunds are processed within 24 hours
Refund Amount
- Full refund for items meeting return conditions
- Original shipping costs are non-refundable
- Final sale items cannot be returned
- Return shipping fees deducted for international returns
Exchanges
Exchange Process
We currently process exchanges through our return portal:
- Initiate a return for the original item
- Select “exchange” as your preferred option
- Choose the new size or color
- We’ll ship the new item once we receive your return
- Any price differences will be charged or refunded
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will cover all return shipping costs
- Choose between replacement or full refund
Non-Returnable Items
The following items cannot be returned:
- Items without original tags attached
- Worn or used items
- Customized or personalized items
- Final sale items (clearly marked during purchase)
- Items damaged due to customer misuse
International Returns
Return Shipping
International customers are responsible for:
- Return shipping costs
- Customs documentation
- Any return customs duties
We recommend using a tracked and insured shipping service.
Customs Fees
Any customs fees or import duties paid on the original order are non-refundable. The refund amount will be for the merchandise value only.
Return Status
Tracking Your Return
- Track your return using the provided tracking number
- Receive email updates at each processing stage
- Check return status in your account dashboard
- Contact customer service for any delays
Return Timeline
- 1-2 days: Return received at our facility
- 2-3 days: Quality control inspection
- 1-2 days: Refund processing
- 3-5 days: Refund appears in your account
FAQ
How long do refunds take to appear on my account?
While we process refunds within 7-10 business days, it may take additional time for your bank or credit card company to post the credit.
Can I return sale items?
Sale items marked “final sale” cannot be returned. All other sale items can be returned within 30 days.
What if I received the wrong item?
Contact us immediately through our website. We’ll arrange for the correct item and provide a prepaid label for the return.
Do you offer free returns?
Yes, we provide free returns with our prepaid shipping label for all domestic returns.
Can I return items without my original order confirmation?
Returns without order confirmation may be processed at the current selling price.
What if my return is lost in transit?
We recommend using our prepaid labels and keeping your drop-off receipt. Without tracking confirmation, we cannot process returns.
Need Help With Your Return?
For any questions about returns or exchanges, contact our customer service team through our website. We’re here to help make your return experience smooth and straightforward.
Important Return Notes
- Inspect items upon delivery
- Keep original packaging until sure about keeping
- Try items on clean surfaces only
- Contact us immediately with any concerns
- Returns must be initiated within 30 days of delivery
We stand behind the quality of Sayana Durany products and are committed to ensuring your complete satisfaction with every purchase.