Frequently Asked Questions – Products
Product Information & Quality
What materials are used in your products?
We carefully select high-quality materials for all our creations. Each product description includes detailed information about the specific materials used. We work with natural fibers, premium cottons, and other quality fabrics that align with our brand philosophy.
How do I determine my size?
We provide detailed size guides for each product category. Please refer to the specific measurements provided on each product page rather than relying on your usual size, as our sizing may differ from other brands. When in doubt, measure yourself and compare with our size chart.
Are your products true to size?
Our products are designed according to our specific sizing specifications. We recommend checking the size guide for each item, as fit may vary between different styles and collections. Customer reviews often provide helpful insights about fit as well.
Do you offer half sizes?
Currently, we do not offer half sizes in our collections. If you typically wear a half size, we recommend sizing up for the most comfortable fit.
Care & Maintenance
How should I care for my garment?
Each product comes with specific care instructions on the label. Generally, we recommend:
- Hand washing in cold water with similar colors
- Using mild, eco-friendly detergents
- Laying flat to dry naturally
- Avoiding direct sunlight during drying
- Ironing at low temperatures if needed
Can your products be machine washed?
While some of our items may tolerate gentle machine cycles, we strongly recommend hand washing to preserve the quality, color, and shape of your garments. Always check the care label first.
How do I remove stains?
Treat stains immediately with cold water and a mild soap. Avoid harsh chemicals or rubbing vigorously, as this may damage the fibers. For persistent stains, professional cleaning is recommended.
Production & Sustainability
Where are your products made?
Our products are crafted in various locations, primarily working with artisan partners who specialize in traditional techniques. We prioritize ethical production practices and transparent supply chains.
Are your products sustainable?
We are committed to sustainable practices through:
- Using natural and eco-friendly materials where possible
- Implementing responsible production methods
- Supporting artisan communities
- Minimizing waste in our processes
Do you use ethical production methods?
Yes, we work closely with our manufacturing partners to ensure fair working conditions and ethical practices throughout our supply chain.
Shipping & Availability
When will my item ship?
Most items ship within 3-5 business days. Made-to-order items may require additional processing time, which will be specified on the product page.
Is this item in stock?
Our website reflects current inventory levels in real-time. If an item is out of stock, you may join the waitlist to be notified when it becomes available again.
Do you restock sold-out items?
While we sometimes restock popular items, many of our designs are limited edition. We recommend purchasing when you see something you love to avoid disappointment.
Product Specific Questions
Why are there variations in handmade items?
Our handmade products may show slight variations that make each piece unique. These characteristics are not flaws but rather evidence of the artisan craftsmanship.
How do I preserve the color of my garment?
To maintain vibrant colors:
- Wash in cold water
- Avoid prolonged soaking
- Dry away from direct sunlight
- Store in a cool, dark place
What if I receive a damaged item?
Please contact us immediately if you receive a damaged product. Include photos of the damage and your order number, and we will promptly resolve the issue.
Returns & Exchanges
Can I return my purchase if it doesn’t fit?
Yes, we accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached.
Do you offer exchanges?
Currently, we process returns and require a new order for exchanges. This ensures you receive your desired item as quickly as possible.
Additional Questions
Can I visit your physical store?
We operate primarily as an online retailer. Any physical retail locations or pop-up events will be announced on our website and social media channels.
Do you offer custom sizes or alterations?
At this time, we do not offer custom sizing or alteration services. All items are available in our standard size range.
How can I contact customer service?
For any additional questions about our products, please use the contact form on our website. Our customer service team typically responds within 24-48 hours during business days.
We hope this information helps you make the most of your Sayana Durany experience. If you need further assistance, don’t hesitate to reach out to our customer care team.